Community Relations Manager
Job Description
The community relations manager for FintruX Network will be responsible for effective and successful management of the organization’s growing online community and users. This position demands an in-depth understanding of the fintech industry and our product. It also requires excellent communication and customer service skills to be able to build and sustain positive relationships with community members on various social media channels and be the front line towards questions regarding our products. The successful candidate will be an enthusiastic and amicable individual with great interpersonal skills and a passion for social media management.
Your Tasks
Maintaining consistent and positive presence in FintruX Network’s social media channels in order to understand the state of the community and respond accordingly. These channels would include Twitter, Telegram, Reddit, Facebook, etc.
Ensuring a smooth customer onboarding experience to the FintruX Network and serving as a moderator and host through virtual help desk, email, etc.
Developing, implementing, and improving comprehensive community relations plans in line with marketing strategies and creating customer resources such as guides, FAQs, videos, etc. with assistance from the content creation team.
Analysing web traffic and relevant community metrics to improve engagements.
Resolving conflicts within community channels through appropriate response/action based on neutral fact investigation.
Representing FintruX Network by acting as company liaison or spokesperson for our programs, at both internal and external events.
Developing and managing important strategic relationships with a wide variety of external stakeholders, particularly communities and spheres of influence with ability to persuade and influence others with integrity.
Responsibilities
Monitor and generate weekly reports on performance of company channel engagements, campaigns, and community sentiment to improve user engagement.
Manage and engage with our online and offline communities to build brand awareness, loyalty and positive sentiment.
Sharing and promoting content created by the content creation teams on company channels.
Maintain a deep understanding of the product to answer questions thoroughly, efficiently and empathetically
Serve as the first point of contact for customer inquiries and directly handle responses to ‘crisis’ situations in a tactful manner.
Identify opportunities for public engagement such as meetups, giveaways, etc.
Offer Details
Competitive remuneration in a full-time position.
Opportunity to work from anywhere.
A learning environment where you can dive deep into the latest technologies and make an impact.
Skills / Qualifications
BSc/BA in marketing, communications, business administration, or relevant field.
6 years experience with customer service and support.
Knowledge of the financing, fintech and cryptocurrency industry.
Strong customer relationship management skills.
Expertise in social media management and growth tactics.
Strong verbal and written communication skills.
Flexibility to be able to deal with changing priorities in the work environment and ability to exercise independent judgement and discretion as appropriate.
Knowledge of relevant community metric reporting tools.
Ability to perform community engagement and resolve conflicts with a positive and level-headed attitude.
Experience launching community initiatives (ie. building an online forum, launching ambassador programs, creating event series, etc.).
Fluency in written and spoken Chinese is an asset.
Who We Are
FintruX Network is a well-funded P2P lending startup built on the blockchain, protected by proven credit-enhancements. We facilitate lending in a true peer-to-peer network to ease the cash-flow issues of SMEs that typically face challenges getting loan financing. While pursuing traditional financing, most SMEs face challenges such as significant collateral requirement, stringent terms, and impossible rates (if alternative financing is procured). With credit enhancements and an open ecosystem, FintruX Network makes it easy for small businesses to quickly secure affordable financing with no collateral requirement. Small businesses can get a loan up to 6 figures within minutes.